Shipping

 

We ship to continental USA and Puerto Rico. 

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Our Commitment to Your Satisfaction

 

At brag.life we take pride in providing high-quality products and exceptional customer service. We understand that sometimes a product might not meet your expectations, and we want to make sure you have a hassle-free experience if you need to return an item.

 

Our Return Policy

 

We offer a 7-day return policy. If you are not completely satisfied with your purchase, you can return the item(s) within 7 days of receiving your order for a full refund, not including shipping costs. Whether the product doesn't fit quite right or doesn't match your expectations, we've got you covered.

 

Conditions for Return

 

To ensure a smooth return process, please note the following conditions:

 

The returned item(s) must be in their original condition, with all tags, labels, and packaging intact.

 

Proof of purchase, such as the original receipt or order number, will be required to process the return.

 

Items that have been used, damaged, altered, or show signs of wear and tear beyond normal usage will not be eligible for return.

 

How to Initiate a Return

 

To initiate a return, please follow these steps:

 

Contact our customer support team at raponte@mercanticllc.com within 7 days of receiving your order.

 

Provide your order number and the reason for your return.

 

Our customer support team will guide you through the return process, provide you with a return authorization number, and give you instructions for sending the item(s) back to us.

 

Pack the item(s) securely, along with the return authorization number, and ship them to the address provided by our customer support team.

 

Refund Process

 

Once we receive the returned item(s) and verify that they meet the conditions outlined above, we will process your refund. Refunds will be issued using the same payment method used for the original purchase. Please allow 7 business days for the refund to reflect in your account.

 

Exclusions

 

Please note that certain items, such as personalized or custom-made products, may not be eligible for return unless they are defective or damaged.

 

Contact Us

 

If you have any questions or concerns about our return policy, please don't hesitate to contact our customer support team at raponte@mercanticllc.com. We're here to assist you and ensure your satisfaction.

 

Thank you for choosing brag.life. We appreciate your business and look forward to serving you again in the future.